Remedyforce Integration: Chatter 101 for Remedyforce Help Desk

By Kedar Zavar, Senior Consultant, Cloudaction    

Chatter is a Salesforce “enterprise social” tool that brings the power of social networking to the business world. The idea is simple: Harness the power of Facebook- and Twitter-like communications – for sharing information and communicating – then turn it loose within the organization to empower employees, enable teams to collaborate across locations and time zones, and unleash innovation and productivity in new ways. And that includes integrating Chatter with Remedyforce Service Desk.

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Remedyforce Implementation: For new Remedyforce customers, preparation is key

By Mark Hodge, Senior Remedyforce Consultant, Cloudaction    

I love working with new Remedyforce customers. A new Remedyforce implementation is like the proverbial clean slate. But taking advantage of a clean slate requires a structured approach and preparation in order to turn your clean slate into a practical Remedyforce ITSM success.
Remedyforce’s greatest benefit is its extreme agility as an ITSM solution. It gives you the ability to quickly implement your ingress process points, either through email listeners that automatically convert emails to the help desk into incident requests,

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Remedyforce Implementation: Five “hidden” Remedyforce features that make an admin’s life easier

By Aslam Sayed, Senior Consultant, Cloudaction    

Remedyforce Help Desk is the most robust “ITSM in the cloud” solution on the market today. And while it is designed for easy use for business users and IT, there are a number of “hidden” features – i.e., not visible in Remedyforce’s out-of-the-box default settings – that can make your life as an administrator a lot easier and your users a lot happier. In this blog, I’d like to highlight five “hidden” features that will make your Remedyforce implementation create even more business value.

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Remedyforce Implementation: Tips for using Remedyforce sandbox

By Kedar Zevar, Senior Consultant, Cloudaction    

An important aspect of Remedyforce administration is making sure that system changes are validated and tested prior to moving them to the production environment. While some may argue that you don’t need to test before implementing routine changes, making any change directly in production can be dangerous, especially in complex live environments.
So how can Remedyforce administrators reduce the risk and certify that changes are valid before moving to production?

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Remedyforce Integration: Enable Remedyforce single sign on (SSO) using free OneLogin starter plan

By Kedar Zavar, Senior Consultant, Cloudaction    

What is OneLogin?
OneLogin is a cloud-based identity management solution that provides single sign on (SSO) capabilities to allow users to log in to their cloud-based applications using their employee corporate credentials. SSO from OneLogin provides benefits to users and to IT. For users, they don’t need to remember various credentials; for IT, your support staff can manage multiple apps though OneLogin, provision and de-provision users in real time,

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