Remedyforce Consulting: 18 "can't miss" enhancements in Remedyforce Summer 15
By Kedar Zavar, Senior Consultant, Cloudaction As a Sandbox customer, I was privileged to get early access to Remedyforce Summer 15. While every Remedyforce release adds some wonderful enhancements, Summer 15 is particularly robust. And with so many new features and customizations to offer, it took some effort to squeeze everything great about this release…
Continue ReadingITIL Thoughts on Remedyforce: What’s the urgency?
By Ron Hill, Principal Solution Consultant, Cloudaction I am big fan of a service-oriented service management implementation. And you’re no doubt thinking, so what does service-oriented service management implementation mean? A service-oriented service management implementation is when all decisions regarding support and changes take into account the service affected and the value that each service…
Continue ReadingRemedyforce Integration: Chatter 101 for Remedyforce Help Desk
By Kedar Zavar, Senior Consultant, Cloudaction Chatter is a Salesforce “enterprise social” tool that brings the power of social networking to the business world. The idea is simple: Harness the power of Facebook- and Twitter-like communications – for sharing information and communicating – then turn it loose within the organization to empower employees, enable teams…
Continue ReadingRemedyforce Implementation: For new Remedyforce customers, preparation is key
By Mark Hodge, Senior Remedyforce Consultant, Cloudaction I love working with new Remedyforce customers. A new Remedyforce implementation is like the proverbial clean slate. But taking advantage of a clean slate requires a structured approach and preparation in order to turn your clean slate into a practical Remedyforce ITSM success. Remedyforce’s greatest benefit is its…
Continue ReadingRemedyforce Implementation: Five “hidden” Remedyforce features that make an admin's life easier
By Aslam Sayed, Senior Consultant, Cloudaction Remedyforce Help Desk is the most robust “ITSM in the cloud” solution on the market today. And while it is designed for easy use for business users and IT, there are a number of “hidden” features – i.e., not visible in Remedyforce’s out-of-the-box default settings – that can make…
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