Remedyforce implementation: A game-changer in the ITSM space

By Samir Kumar, Cloudaction President

I love sharing Remedyforce success stories as they confirm what I tell my customers: Remedyforce is a game-changer in the ITSM space. Today I read Tami Casey’s post on the BMC blog about the extraordinary success that mutual insurance company Ameritas has achieved since its Remedyforce implementation in 2012. Money quote:

“According to a financial analysis by Nucleus Research, Ameritas achieved 96% annual ROI with full payback in 1.5 years. Remedyforce not only improved service delivery, but also increased productivity, preempted four additional staff hires, and reduced technology and outsourcing costs.”

I encourage you to read the entire post. At Cloudaction, we are seeing the same kinds of client success enjoyed by Ameritas at our 75+ Remedyforce implementations. Such results clearly demonstrate that the future of ITSM is “in the cloud” with Remedyforce.