Cloudaction and Cadalys Announce Strategic Partnership

TULSA, Okla., and SAN FRANCISCO – Cloudaction and Cadalys, Inc., are pleased to announce they have entered a strategic partnership combining Cloudaction’s deep IT service management (ITSM) consulting expertise with Cadalys’ native ITSM solution for Salesforce, Cadalys Service Management™.

With the Salesforce platform becoming increasingly integral to digital businesses in every industry, organizations are looking for new ways to leverage their Salesforce investment by bringing more business functionality under the Salesforce umbrella. The Cloudaction-Cadalys partnership represents a step forward by bringing together Cloudaction’s ITSM consulting, implementation, and custom development services with Cadalys’ purpose-built, next-gen ITSM application built entirely on the Salesforce platform.

“Cadalys Service Management fills a strategic market need for a native ITSM solution on Salesforce,” said Samir Kumar, Cloudaction’s co-founder and president. “It offers organizations a complete and robust ITSM solution, with pre-configured ITIL processes and workflows compatible with Service Cloud. We believe Salesforce corporate users will immediately see the business value Cadalys Service Management can bring to their operations in IT and beyond.”

“The depth and breadth of Cloudaction’s ITSM know-how and project delivery experience is outstanding, and we are very excited to have them as a preferred Cadalys Service Management implementation partner,” said Marc Friedman, Cadalys’ CEO and founder. “Further, they are Salesforce experts with a broad range of consulting competencies, including advisory services, implementation services, custom development, integration services, and business continuity services. Taken together, the Cloudaction-Cadalys partnership offers Salesforce users an immediate opportunity to strengthen their Salesforce environment and generate more value for their customers, employees, and partners.”

Cadalys Service Management drives efficiency, productivity and cost savings via out-of-the-box ITIL processes and comprehensive IT service desk functionality, including:

  • Service Catalog
  • CMDB
  • Incident Management
  • Problem Management
  • Change Enablement
  • Monitoring and Event Management

About Cloudaction

Cloudaction helps our customers implement, optimize, and support the SaaS business applications and automation solutions driving enterprise digitalization. From our headquarters in Tulsa, Okla., and a world-class global delivery center in Pune, India, Cloudaction serves customers in the Americas, Europe, South Asia, and Australia. From pre-implementation planning to post go-live support, we make digital business work better. Learn more at  

About Cadalys

Cadalys is an award-winning Salesforce partner specializing in developing seamless, intelligent, cloud-based solutions for tomorrow, today. Founded in 2008 and headquartered in San Francisco, Cadalys has a long history of successfully developing powerful apps that add unique value and enrich the Salesforce experience. Cadalys has a strategic focus on employee, customer and partner engagement. To learn more about Cadalys, visit