Cloudaction, Five9 and Salesforce to Lead Dreamforce 2015 Breakout Session
TULSA, Okla., Aug. 18, 2015 – Executives from Cloudaction, Five9 and Salesforce have been chosen to lead a breakout session on “A 360-Degree View of Your Customers with Service Cloud and BMC Remedyforce” at Dreamforce 2015, Sept. 15-18 in San Francisco.
Cloudaction President Samir Kumar, Five9 Senior IT Director Tony Sorensen and Salesforce Product Marketing Director George Kucera will lead a joint presentation to demonstrate how Service Cloud and BMC Remedyforce to improve engineering organizations, customer relationships, IT support and service processes on the Salesforce1 platform.
Using real-life examples, the executives will discuss how companies like Five9 are leveraging the combined power of two industry-leading service solutions – Service Cloud and BMC Remedyforce, powered by Cloudaction accelerator actionHub™ – to lower costs, improve internal and external customer experience, and implement best practice policies and procedures from within a shared-service desk environment.
“We are extremely privileged to share the podium at Dreamforce with our customer Five9 and our partner Salesforce,” Cloudaction President Samir Kumar said. “Our breakout session will focus on providing attendees with actual uses cases from Five9, industry best practices and practical knowledge on how they too can optimize their Remedyforce investment and fully leverage Salesforce’s industry-leading platform to create a true enterprise solution.”
The Dreamforce session “A 360-Degree View of Your Customers with Service Cloud and BMC Remedyforce” will be on Sept. 17 at 10:30 a.m. More information on this session is available here.
Dreamforce is Salesforce’s annual user and developer conference. The annual event brings together thought leaders, industry pioneers, and thousands of Saleforce1 users and developers for four high-energy days of fun, inspiration, networking and giving back. With over 1,500 sessions and thousands of live solutions from the world’s largest cloud ecosystem, Dreamforce has tailored content specific to every attendee’s industry, role and company size. More than 135,000 people registered for last year’s Dreamforce, and event planners are expecting even attendees more this year.
Cloudaction is a cloud solutions firm focused on strategic consulting, implementation, integration, and innovation on and around the Salesforce1 (Force.com) platform. Our pure-play focus on the Salesforce1 platform spans Sales Cloud (CRM), Service Cloud (Customer Service), Remedyforce (IT Service Management), Cloud Coach (Project Management), OneLogin (Identity Management) and custom Salesforce1 solutions. Based in Tulsa, Oklahoma U.S.A., we are a global company serving the Americas, Europe, South Asia, and Australia. With satellite offices across the U.S. and a Center of Excellence for Salesforce1 development in Pune, India, Cloudaction delivers exceptional results, on time and on budget. Visit us on the web at www.cloudaction.com.