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My Top 10 Features in Remedyforce Summer ‘20

By Kedar Zavar, Architect, Cloudaction The Summer ’20 release brings some great features to BMC Helix Remedyforce. Here are my top 10 favorites. 1) My Workday This new metric option is available on Remedyforce Console based on different objects such as incidents, tasks, problem, change, and release broadcast. Makes for easy prioritization of work.Offers single…

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BMC Helix Remedyforce Winter 20 Review

By Kedar Zavar, Architect, Cloudaction The Winter 20 release brings some great enhancements for Remedyforce administrators and users alike. Here are my favorites. 1. Ability to Move Service Requests from Sandbox to Production Using Configuration Sets BMC Helix Remedyforce has introduced a new feature called configuration sets. Before, administrators could not move Service Request from…

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BMC Helix Remedyforce Summer ’19 Review

By Kedar Zavar, Architect, Cloudaction BMC Helix Remedyforce Summer ’19 release offers us some great new features. Here’s an at-a-glance list at enhancements at a glance, followed by a brief look at my favorite Summer ’19 enhancements. My Summer ’19 favs Easily see attachments on Console with new attachment icon, including “see all” button. Ability…

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Top 10 Features in BMC Helix Remedyforce Winter 19

By Kedar Zavar, Architect, Cloudaction BMC Helix Remedyforce brings some great features with the Winter 19 release. Here are my top 10. 1. New HighCharts for QuickViews Benefits No more Adobe Flash needed 2D-3D options Available “donut chart” option 2. Ability to Find Records Using Multiple Column Filters on Console Benefits Agents can easily sort…

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White Papers

Cloudaction Profile in CIO Review

Remedyforce Service Request Management How-to Guide

ITSM for the
Enterprise

Remedyforce Authentication How-to Guide

Remedyforce Discover the Benefits of ITSM

Weatherford transforms global model with Remedyforce and Cloudaction

Five9 improves OLA compliance with real-time incident management

Videos

How to Integrate Remedyforce and MS TFS in 30 Minutes or Less

This technical session features a live demonstration showing how Remedyforce administrators can integrate Remedyforce and MS TFS using the actionHub™ integration platform. actionHub is available for a free trial on the AppExchange.

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