7 tips for improving the Remedyforce user experience via ticket categorization
By Kedar Zavar, Senior Consultant, Cloudaction Category is a Remedyforce attribute that, when fully leveraged, provides a better experience for business users and support staff. As a Remedyforce consultant at Cloudaction, I have worked on multiple small and large Remedyforce implementations, and even a few BMC SDE/Magic implementations, and I have seen firsthand how Category…
Continue Reading →Stonebridge Acquisition, Inc., Announces Priten Nayak as Country Head-India for Cloudaction
TULSA, Okla., and PUNE, India, August 5, 2014 – Cloudaction, a division of Stonebridge Acquisition, Inc., today announced that Priten Nayak has been named Country Head for Cloudaction’s Indian operations and delivery center. As Country Head-India, Nayak is responsible for managing all operations and delivery out of Cloudaction’s Center of Excellence for Salesforce1 development and…
Continue Reading →Remedyforce implementation best practice: Walk a mile in your customer's shoes
By Mark Hodge, Senior Consultant, Cloudaction I work with many customers who are looking to accomplish similar objectives. That is, to efficiently manage their IT resources and technology. Being a consultant with Cloudaction gives me the ability to teach my customers Remedyforce implementation best practices and ways to manage these cloud-based technologies. I went through…
Continue Reading →Stonebridge Acquisition, Inc., Announces Launch of Stonebridge Consulting and Cloudaction
TULSA, Okla., July 2, 2014 – Stonebridge Acquisition, Inc., today announced the formal launch of two new go-to-market brands, Stonebridge Consulting and Cloudaction, the culmination of a market strategy and organizational realignment that began at the beginning of the year. The two “pure play” brands target distinct, fast-growing markets. Stonebridge Consulting is an oil and…
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