cloud-solutions-banner
Monthly Archives: July 2018

Remedyforce Consulting: Remedyforce Summer 18 Is Here!

By Kedar Zavar, Architect, Cloudaction

The release of Remedyforce Summer 18 brings some great enhancements for Remedyforce administrators and clients. Here are my “summertime” favorites.

Enhanced Search Options with “Superbox” Self-Service Portal

Benefits:

Clients can use Self-Service easily search service requests, templates, knowledge articles and broadcasts.
Search results are displayed with count if matching record exists.

Smart Suggestions Available on Self-Service

Benefits:

This feature promotes self-service usage by enabling clients to resolve their own issues.

Tagged with: ,
Posted in Remedyforce

Recent Posts