By Bruce Morgan, Senior Consultant, Cloudaction

Through continued technical advances driven in part by the BMC-Salesforce partnership, the cloud development community now has a platform for creating true enterprise solutions that can serve and support multiple purposes via seamless integration of mission-critical business systems. Today, the advent of APIs, in particular Salesforce APIs, has made Remedyforce integrations with other key enterprise solutions much easier to accomplish, providing many downstream advantages and higher value to the business.