Blog
Salesforce IT Service Center: Version 1.36 Gives ITSC Momentum in ITSM Market
By Kedar Zavar, Chief Solutions Architect, Cloudaction Salesforce IT Service Center (ITSC) unquestionably has enjoyed phenomenal success since its launch in March 2021. As a brand new ITSM solution built on the Work.com platform, whatever ITSC might have lacked in product maturity at its inception, when compared to long-established ITSM software vendors, Salesforce product managers…
Continue Reading →8 of My Favorite BMC Helix Remedyforce Winter 21 Enhancements
By Kedar Zavar, Architect, Cloudaction BMC has announced the general availability of BMC Helix Remedyforce Winter 21, so now’s the time to dig into my top enhancements in this release. 1. (Even More) Dynamic Forms Remedyforce admins are going to love the enhanced dynamic field rendering in Winter 21. You can now configure this feature…
Continue Reading →My Top 10 Features in Remedyforce Summer ‘20
By Kedar Zavar, Architect, Cloudaction The Summer ’20 release brings some great features to BMC Helix Remedyforce. Here are my top 10 favorites. 1) My Workday This new metric option is available on Remedyforce Console based on different objects such as incidents, tasks, problem, change, and release broadcast. Makes for easy prioritization of work. Offers…
Continue Reading →BMC Helix Remedyforce Winter 20 Review
By Kedar Zavar, Architect, Cloudaction The Winter 20 release brings some great enhancements for Remedyforce administrators and users alike. Here are my favorites. 1. Ability to Move Service Requests from Sandbox to Production Using Configuration Sets BMC Helix Remedyforce has introduced a new feature called configuration sets. Before, administrators could not move Service Request from…
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Cloudaction Profile in CIO Review
Remedyforce Service Request Management How-to Guide
ITSM for the
Enterprise
Remedyforce Authentication How-to Guide
Remedyforce Discover the Benefits of ITSM
Weatherford transforms global model with Remedyforce and Cloudaction
Five9 improves OLA compliance with real-time incident management
Videos
Restaurant Chain Supports 30,000 Vendors with Custom Supplier Management Solution on Salesforce
Cloudaction developed a built-for-purpose supplier management solution on Salesforce for a restaurant chain with 600+ locations. We migrated business-critical existing functionality and also developed all-new functionality from scratch. This custom solution, which is accessed by the company’s 30,000 suppliers, is built on the Experience Cloud digital experience platform and uses MuleSoft for integration.
Watch Video →GenAI-led Enterprise Self-Service With Automation Anywhere
Generative AI-led RPA is a self-service game changer for customers and employees alike. As the use cases in this video demonstrate, Cloudaction’s solution architecture enables you to integrate Automation Anywhere’s RPA platform with ChatGPT to drive business value and save costs—by aggregating data from enterprise systems, including ERP, customer service, ITSM/help desk, and more—thereby providing…
Watch Video →Reimagining Employee Experience on the Salesforce Platform – Integrations Use Case
In this video, we follow an employee named Hamilton as he uses the self-service Employee Experience site to request time off. With automated processes and integrations to timekeeping and calendar applications like Outlook, Hamilton’s request is reviewed and approved, and other applications are updated in real time.
Watch Video →Software Company Elevates Employee Experience with Custom Salesforce Solution
Savvy leaders know that success in today’s corporate world demands a whole new way of supporting employees. Creating superior employee experiences leads to better customer experiences. Learn how Cloudaction helped a software company elevate employee experience with custom Salesforce functionality.
Watch Video →Energy Company Migrates Legacy Customer Care System to Salesforce
When a retail energy company wanted to maximize its Salesforce investment by migrating a customer care application developed in .NET to the Salesforce platform, they looked to Cloudaction for custom development expertise. We recreated the app using Service Cloud and MuleSoft, enabling the company’s customer service agents to retain the business-critical agility demanded by its…
Watch Video →SmartSource: Rethinking Managed Services
For years, traditional managed services programs worked great for routine maintenance tasks. But times have changed. Today’s organizations operate in a complex, ever-changing business environment that requires specific IT skill sets, deeper knowledge of platforms, with the agility to redeploy skilled resources on the fly. Someone needed to reimagine the IT managed services model. So…
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