By Mark Hodge, Senior Consultant, Cloudaction    

Organizational resistance to a new tool such as Remedyforce ITSM is an unfortunate reaction, but it is both natural and predictable. Put yourself in your users’ shoes. A Remedyforce implementation means you have to learn new processes, which creates the perception of extra work. And while there’s no way around the fact that new tools like Remedyforce add to users’ workload initially, that extra work and those new processes will have a measurable upside for them and for the organization in the long term.