By Kedar Zavar, Architect, Cloudaction
The release of Remedyforce Summer 18 brings some great enhancements for Remedyforce administrators and clients. Here are my “summertime” favorites.
Enhanced Search Options with “Superbox” Self-Service Portal
Clients can use Self-Service easily search service requests, templates, knowledge articles and broadcasts.
Search results are displayed with count if matching record exists.
Smart Suggestions Available on Self-Service
This feature promotes self-service usage by enabling clients to resolve their own issues.