Monthly Archives: July 2018

Remedyforce Consulting: Remedyforce Summer 18 Is Here!

By Kedar Zavar, Architect, Cloudaction

The release of Remedyforce Summer 18 brings some great enhancements for Remedyforce administrators and clients. Here are my “summertime” favorites.

Enhanced Search Options with “Superbox” Self-Service Portal


Clients can use Self-Service easily search service requests, templates, knowledge articles and broadcasts.
Search results are displayed with count if matching record exists.

Smart Suggestions Available on Self-Service


This feature promotes self-service usage by enabling clients to resolve their own issues.

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