Energy Company Migrates Legacy Customer Care System to Salesforce
When a retail energy company wanted to maximize its Salesforce investment by migrating a customer care application developed in .NET to the Salesforce platform, they looked to Cloudaction for custom development expertise. We recreated the app using Service Cloud and MuleSoft, enabling the company’s customer service agents to retain the business-critical agility demanded by its…
Continue Reading →SmartSource: Rethinking Managed Services
For years, traditional managed services programs worked great for routine maintenance tasks. But times have changed. Today’s organizations operate in a complex, ever-changing business environment that requires specific IT skill sets, deeper knowledge of platforms, with the agility to redeploy skilled resources on the fly. Someone needed to reimagine the IT managed services model. So…
Continue Reading →Digital Employee Experience Is a Team Sport
Creating engaging digital experiences for employees requires an enterprise-level perspective, and that necessitates the involvement of key stakeholders from multiple departments. Cloudaction can help you get started by identifying the key roles, functions, technologies, and processes you’ll need to turn your digital employee experience vision into the new operational reality.
Continue Reading →Samir Kumar Inducted into Marquis Who’s Who
TULSA, Okla. — Samir Kumar, a technology consulting visionary and business entrepreneur, has been inducted into Marquis Who’s Who. As in all Marquis Who’s Who biographical volumes, individuals profiled are selected on the basis of current reference value. Factors such as position, noteworthy accomplishments, visibility, and prominence in a field are all taken into account…
Continue Reading →Salesforce IT Service Center: Version 1.36 Gives ITSC Momentum in ITSM Market
By Kedar Zavar, Chief Solutions Architect, Cloudaction Salesforce IT Service Center (ITSC) unquestionably has enjoyed phenomenal success since its launch in March 2021. As a brand new ITSM solution built on the Work.com platform, whatever ITSC might have lacked in product maturity at its inception, when compared to long-established ITSM software vendors, Salesforce product managers…
Continue Reading →Cloudaction Client Project Featured at Dreamforce 2022
TULSA, Okla., and PUNE, India – A large-scale Cloudaction project to implement and optimize Salesforce IT Service Center (ITSC) for a major national restaurant chain is the focus of a featured session at Dreamforce 2022 in San Francisco. “Transforming Employee Service Experience at Cracker Barrel” will examine on how the comfort food giant transformed its…
Continue Reading →