This fluff-free 30-minute demonstration will show you how to: Set up a Remedyforce + JIRA integration in 30 minutes or less with actionHub™ Configure business rules to support specific use cases Support team escalating Remedyforce Incident/Service Request tickets to create Issues in JIRA for AppDev/Engineering team AppDev/Engineering team requesting/receiving additional information needed to resolve Issue…

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This fluff-free technical session features: Valuable user insights based on Toronto-based real estate company Cadillac Fairview’s production Remedyforce and SCOM/SCOrch integration A live demonstration showing how to integrate Remedyforce and SCOM/SCOrch in 30 minutes utilizing actionHub’s SCOM/SCOrch connectors A step-by-step blueprint for configuring business rules in actionHub for specific Remedyforce and SCOM/SCOrch use cases: Customer…

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This technical session features: A live demonstration showing how to integrate Remedyforce and Service Cloud in 30 minutes utilizing actionHub™, the world’s first integration engine built entirely on the Salesforce Platform™ A step-by-step blueprint for configuring business rules in actionHub for specific Remedyforce and Service Cloud use cases Customer Service Team escalating Cases in Service…

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This 30-minute session demonstrates how to: Set up a Remedyforce – TFS integration in 30 minutes or less using actionHub™ Configure business rules to support specific use cases: Support team escalating Remedyforce Incident/Service Request tickets to create Work Items in TFS for AppDev/Engineering team and AppDev/Engineering team requesting/receiving additional information needed to resolve Issue from…

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This session focuses on a real-world actionHub case study featuring Continuant, a global managed service provider that utilizes actionHub’s pre-built connectors to accelerate eBonding deployments between its Salesforce-based Event/Incident Management Systems (Service Cloud) and any cloud-based and on-prem enterprise apps used by its customers (ServiceNow, Remedyforce, JIRA, Microsoft SCOM, and more).

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By Kedar Zavar, Architect, Cloudaction The Winter 20 release brings some great enhancements for Remedyforce administrators and users alike. Here are my favorites. 1. Ability to Move Service Requests from Sandbox to Production Using Configuration Sets BMC Helix Remedyforce has introduced a new feature called configuration sets. Before, administrators could not move Service Request from…

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