By Kedar Zavar, Senior Consultant, Cloudaction BMC Remedyforce is the fastest-growing “ITSM in the cloud” solution, and the BMC Remedyforce team continues to push the envelope, innovating and reaching new heights with every release. Remedyforce Winter 15 Release is no exception to the rule. As an integral part of the Remedyforce consulting ecosystem, we at…

By Priten Nayak, Country Head, Cloudaction India     Because ITSM implementations are by definition enterprise projects, it follows that ITSM project management as a professional discipline is complex, detail-intensive, multi-phased, and involve many “moving parts” and no small measure of ambiguity and unpredictability.  As such, one’s choice of project management methodology is extremely important in ITSM…