By Kedar Zevar, Senior Consultant, Cloudaction     An important aspect of Remedyforce administration is making sure that system changes are validated and tested prior to moving them to the production environment. While some may argue that you don’t need to test before implementing routine changes, making any change directly in production can be dangerous, especially in complex…

By Kedar Zavar, Senior Consultant, Cloudaction     What is OneLogin? OneLogin is a cloud-based identity management solution that provides single sign on (SSO) capabilities to allow users to log in to their cloud-based applications using their employee corporate credentials. SSO from OneLogin provides benefits to users and to IT. For users, they don’t need to remember…

By Kedar Zavar, Senior Consultant, Cloudaction     Remedyforce administrators receive lots of requests from the business to build ITSM KPI reports with actionable data for driving continuous improvement for the organization. While Remedyforce provides a wealth of standard reporting “out of the box,” administrators can get even more creative by combining the power of reports, dashboards,…

By Kedar Zavar, Senior Consultant, Cloudaction BMC Remedyforce is the fastest-growing “ITSM in the cloud” solution, and the BMC Remedyforce team continues to push the envelope, innovating and reaching new heights with every release. Remedyforce Winter 15 Release is no exception to the rule. As an integral part of the Remedyforce consulting ecosystem, we at…

By Priten Nayak, Country Head, Cloudaction India     Because ITSM implementations are by definition enterprise projects, it follows that ITSM project management as a professional discipline is complex, detail-intensive, multi-phased, and involve many “moving parts” and no small measure of ambiguity and unpredictability.  As such, one’s choice of project management methodology is extremely important in ITSM…